FAQ
Products To Find.com FAQ
Is Ordering From Your Site Safe? Will My Credit Card and Ordering Information Be Secure?
Yes. When ordering products from ProductsToFind.com all Credit Card Information and your Personal Information is encrypted when the transaction is processed with SSL, Secure Sockets Layer technology the industry standard for processing payments for internet transactions. Products To Find uses a 256-bit SSL (Secure Socket Layer) certificate to establish a secure encrypted connection between your computer and their servers. This connection protects your sensitive data.
All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
When buying anything from a internet website always look for the https:// in the website URL, the "s" at the end of https:// means it is a secure connection. Never buy anything from a website that just has http:// in it's URL it's not a secure connection.
We accept Paypal, Visa, Mastercard, American Express, Discover, JCB, Diner's Club.
Checking On Order Status
To check the status of your order please click here to our Order Tracking Page
What Do You Charge For Shipping?
Products that have a Purchase Price have Free Shipping.
Products that are “Free Just Pay Shipping” are Free and the only cost is shipping. If two or more of the same item are ordered shipping will be discounted. Shipping will be noted in the shopping cart depending on the item before you complete the transaction.
Mixing Items between Free and Free Shipping the above shipping policies apply.
Where Do You Ship From?
We currently ship from our warehouse from Asia, Canada, and Europe hence why sometimes our items take a little longer to reach you!
How Long Until My Order Is Delivered?
Orders usually are delivered within 15 Days, But for high demand products it can be 3-6 weeks.
If your order has not arrived after 90 days please contact our customer service team and we will give you a full refund. This does not apply to errors by customers putting wrong address in shipping information or customer missing a product package delivery.
Shipping during the Chinese New Year is usually delayed for an additional 2 weeks.
Does Your Company Ship Internationally?
YES! We ship worldwide. If a order is going to a country where the shipping is very high we reserve the right to cancel the order.
Can Multiple Item Orders Be Combined In One Shipment?
Because orders may ship from different warehouses depending on what a customer orders it is not possible to combine every order in one shipment.
Can I Return The Item And Change It With Something Else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you
I Made A Mistake Ordering A Product or Put The Wrong Information For Shipping What Can I Do?
If you made a mistake in ordering please contact us IMMEDIATLY at customerservice@productstofind.com so we can fix the problem if we can. If the order is already in shipping process the shipment will not be able to stop. Contact us and will try to make it right. Please note that any order changes will need to be done within 2 Hours of the initial purchase.
Can I Still Change My Item After Receiving The Product Has Shipped Email Confirmation?
Unfortunately, no. All items that have left our warehouse are final and not changeable.
Import Taxes & Duties
What happens if I am charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
ProductsToFind.com
customerservice@productstofind.com
11721 Whittier Blvd. #277 Whittier Calif. 90601.